FAQ

Can I cancel my order after l've made a purchase on the website? - 

Once an order is placed on our website, it's processed immediately to ensure prompt delivery. This quick turnaround means we're unable to cancel or modify orders after they've been confirmed. Our system is designed to streamline the fulfillment process, so once an order is in motion, we can't make changes. If you have any concerns or need assistance, please contact our customer service team right away, and they'll do their best to help.

 

DEFECTIVE ON ARRIVAL POLICY

We know most of our products are expensive. That's why we take all possible steps to ensure the products you receive are complete and in working condition before they leave our facility. All products are personally and meticulously checked to make sure all components are present and everything is working as it should. However, in the unlikely event the product should arrive Defective on Arrival, you must report it to us within 24 hours of receipt in your hands and we will work with you to provide an exchange of the product, under the following conditions: The DOA product is returned to us in the same condition that it arrived in your hands, meaning that it is not modified, disassembled or tampered with in any way. If the packaging was damaged by the carrier, then it is completely out of our control, but we can provide you a replacement unit free of charge if you prove a significant damage (catastrophic damage causing the product to not function) when emailing us. You are responsible for return shipping to us for the damaged unit. The replacement unit will be mailed out as soon as you drop off your return and tracking is updated on our end. Each incident will likely be unique and will be handled on a case-by-case basis. Rest assured, we will take care of you as best as we can. We reserve the right to allow or deny refunds and the full scope of this policy if we determine that there is a fraudulent claim.

 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard & American Express

 

What if my order arrives damaged?

In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment.

 

Where do you ship from?

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go. Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our shipping page.